Product Support
ShuR 产品支持
遇到文件预览、压缩解压、外部挂载、电子书阅读或局域网共享问题时，可以通过邮件联系我们。
联系支持
支持邮箱：wudi000888@gmail.com
为了更快复现问题，请尽量提供：
- 设备型号与 iOS 版本；
- ShuR 版本和构建号；
- 完整复现步骤及预期结果；
- 不含敏感信息的截图、录屏或诊断报告；
- 相关文件格式和大致大小，不必发送私人原文件。
发送前请检查
不要在邮件中发送压缩包密码、共享密码、长期有效的下载令牌、私人文件或未经许可的第三方内容。ShuR 不会自动上传诊断报告，只有你主动发送后，邮件服务商和收件方才会处理邮件内容与附件。
English
ShuR Product Support
Contact Support
Email: wudi000888@gmail.com
To help us reproduce an issue, include your device model, iOS version, ShuR version and build number, complete reproduction steps, expected result, and a screenshot, screen recording, or diagnostic report with sensitive information removed. You can describe the file format and approximate size without sending a private source file.
Before Sending
Do not email archive passwords, sharing credentials, long-lived download tokens, private files, or third-party content you are not authorized to share. ShuR never uploads diagnostic reports automatically. Your mail provider and the recipient process the message and attachments only after you choose to send them.